Services / Digital Process Automation

Automate the process.
Accelerate the outcome.

We turn disconnected, manual work into streamlined, intelligent processes on the platforms that run enterprise operations. Low-code development on OpenText and Flowable, supercharged with AI agents from the leading commercial LLM providers.

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Core platforms

Your tech, reimagined

We work with the platforms that power your business. From OpenText and Flowable to legacy ERP systems, we connect and automate across your entire technology stack.

Microsoft

AI-forward automation on Azure

We leverage Microsoft for cutting-edge AI services and host our SOC 2 Type II environments in Azure. As a participant in the Microsoft AI Cloud Partner Program, we help organizations modernize process automation with enterprise-grade security, governance, and cloud scalability.

▸Microsoft AI Cloud Partner Program participant

▸SOC 2 Type II environments hosted in Azure

▸Cutting-edge Microsoft AI services for intelligent automation

▸Multiple Counterpoint products available as Azure service offerings

OpenText

Enterprise content meets process power

OpenText’s Process Automation platform turns bottlenecks into breakthroughs by replacing disconnected, manual work with efficient, streamlined processes. With AI-powered, low-code tools and deep integration with OpenText content management, it eliminates information silos and fuels faster innovation. We’ve been delivering OpenText solutions since 2010.

▸Low-code AppWorks development (50–75% faster)

▸Native content management integration

▸AI Aviator suite for intelligent assistance

▸Enterprise-scale orchestration and governance

Flowable

Open-source. Open-standards. Enterprise-grade.

Flowable’s platform combines BPMN, CMMN, and DMN engines with a dedicated AI agent engine, treating LLM agents as first-class citizens alongside human tasks and system integrations. Open standards mean no vendor lock-in; enterprise architecture means production-grade reliability at scale.

▸BPMN + CMMN + DMN + Agent Engine

▸Agentic AI with governed orchestration

▸Open-source core, enterprise scalability

▸Composable, reusable automation models

Open Source Engines

Battle-tested engines. No licensing walls.

Over the past 20 years, we’ve built production systems on Activiti, Camunda, Flowable, CIB seven, Fluxnova, and other open-source process engines. We use an open-source engine to power our own product suite. We’ll work with you to deliver an automation solution that fits your budget, your technical requirements, and your long-term independence.

▸Deep expertise across major OSS engines

▸Powers our own product portfolio

▸Community-backed, enterprise-proven

▸Right-sized for budget and compliance needs

The intelligence layer

AI models, your choice

We integrate the leading commercial and open-source LLMs directly into your automation workflows. We select the right model for each use case based on capability, cost, compliance, and data sovereignty requirements.

OpenAI / GPTNatural language interfaces, document understanding, content generation

Anthropic / ClaudeComplex reasoning, code generation, structured data extraction

Azure AI ServicesEnterprise-managed LLM deployment, cognitive services, compliance

AWS BedrockMulti-model access, scalable inference, data sovereignty

Open-source modelsLlama, Mistral for on-premises, air-gapped, and cost-sensitive deployments

Capabilities

What we build

🔄

Workflow Orchestration

Design and execute end-to-end business processes using BPMN, CMMN, and DMN standards. From simple approval chains to complex, adaptive case management, we model it, build it, and run it at enterprise scale.

▸Process modeling and optimization

▸Adaptive case management (CMMN)

▸Decision rules and routing (DMN)

▸Human-in-the-loop task management

📄

Intelligent Document Processing

Transform unstructured content into structured, actionable data. AI-powered classification, extraction, and validation turn documents like invoices, contracts, and applications into automated workflow triggers.

▸AI document classification and extraction

▸Automated data validation and enrichment

▸Integration with content repositories

▸Compliance and audit trail

🤖

Agentic Process Automation

Deploy AI agents as first-class participants in your workflows. Agents handle tasks like sentiment analysis, document summarization, knowledge retrieval, and multi-step orchestration, governed by the same process controls as human tasks.

▸LLM-powered utility and document agents

▸RAG-based knowledge agents

▸Multi-agent orchestration

▸Governed, auditable agent actions

🔗

System Integration & Legacy Modernization

Connect disparate systems into a unified automation layer. We bridge legacy platforms, ERPs, CRMs, and cloud services through APIs, event-driven architectures, and enterprise service buses.

▸REST and SOAP API integration

▸Event-driven architecture

▸Legacy system wrappers and adapters

▸Real-time data synchronization

📊

Analytics & Process Intelligence

Gain complete visibility into how your processes actually run. Real-time dashboards, process mining, and predictive analytics surface bottlenecks and optimization opportunities before they become problems.

▸Process mining and discovery

▸Real-time operational dashboards

▸Predictive bottleneck detection

▸Continuous improvement metrics

🔒

Governance, Security & Compliance

Enterprise-grade security, complete audit trails, and regulatory compliance built into every solution. SOC 2 Type II certified, GSA approved, and designed for the most regulated industries.

▸Role-based access controls

▸Complete process audit history

▸Regulatory compliance frameworks

▸Data sovereignty and encryption

Where it works

Proven use cases

Government

Regulatory Submissions

Automate intake, review, risk scoring, and approval of regulatory applications, routing low-risk submissions for auto-processing while flagging high-risk cases for human review.

Enterprise

Procurement & RFx

Digitize the complete procurement lifecycle from vendor qualification through bid evaluation, negotiation, and award with AI-powered compliance checking and scoring.

Legal / Finance

Contract Lifecycle Management

Automate contract creation, review, approval workflows, and obligation tracking with intelligent clause extraction and renewal alerts.

HR / Operations

Employee Onboarding

Orchestrate cross-departmental onboarding workflows like IT provisioning, HR documentation, training assignments, compliance certifications into a single automated process.

Insurance / Finance

Claims Processing

Ingest claim documents, extract key data, validate against business rules, route for adjudication, and trigger payment workflows with AI handling routine claims end-to-end.

Government / NGO

Grant & Award Management

Manage the complete lifecycle of grants and awards from application intake through evaluation, funding decisions, monitoring, and closeout reporting.

“

Working with these guys was awesome! They delivered every single time.

Flowable Implementation Client

Ready to automate intelligently?

Whether you're starting your first automation initiative or adding AI to existing workflows — we'll meet you where you are and get you where you need to be.